Sales Policies

1. All Sales Are Final - No Exceptions

   No refunds, cancellations or exchanges once an order is submitted to us either online or by telephone. This policy is in place because once we receive your request to purchase tickets, we secure and acquire the tickets for you and are not able to recover our costs from the selling broker. Please order tickets only after you are absolutely certain you want them.

2. Ticket Prices, Availability & Seating Location
   • Ticket Prices: Due to the costs associated with obtaining premium tickets in the secondary market, the price you pay for tickets through Officialonlinetickets.com is typically much higher than the FACE VALUE printed on the tickets. Much like the stock market, ticket prices in the secondary market are dictated by the laws of supply and demand and not the the Face Value printed on the tickets. Officialonlinetickets.com is not affiliated with ticketmaster™, the box office or any venue.
   • Ticket Availability: Ticket sales are not made in "Real-Time". Ticket prices and availability are guaranteed at the time the order is CONFIRMED by us via email with a copy of your invoice attached. Since tickets are bought and sold on an open market, prices and availability are subject to change at any time.
   • Seating Location: Officialonlinetickets.com buys and sells tickets in the secondary market. "General Admission tickets do not include "actual seating"; hence seat numbers on your email confirmation are for computer reference only. When we fill the order if the price has risen you can cancel your order and your credit card will not be charged. We will never charge you more than you authorized. Since we represent thousands of ticket sellers we cannot be responsible for typographical errors within the inventory listed for sale. When an error is found while processing your order you will be notified of the error and provided with other seating choices (if available). Check your tickets carefully upon receipt. If there is an error, we must be contacted and the tickets returned to our office within 72 hours of receipt. All sales are in US Dollars.

3. Order Processing

   Internet sales are not in real time; therefore, all tickets are subject to availability. We will contact you if the tickets you ordered are no longer available or if we are unable to fill the order as you requested. We may offer you alternate seats if the original seats you requested are not available. You will receive an e-mail immediately after you place your ticket request confirming that we have received your request for tickets. This does not confirm availability or prices. It only indicates that we have received your request for those tickets. If you do not receive an email order confirmation within two business days, please contact customer service at 620-875-1032 to check your order status. Online orders placed over the weekend or after 2:00 PM weekdays may not be processed or shipped until the next business day. Orders will also not be shipped on Sundays or during major holidays.

4. Credit Card Fraud Prevention

   A signed Credit Card Authorization Form is required for the following type of transactions.

   1. All International Orders
   2. When the shipping address is different than your credit card billing address.
   3. Phone orders over $500
   4. Online orders over $1,500
   5. Any time at the discretion of the Sales Manager on duty

5. Ticket Delivery

   All tickets are delivered via FedEx, messenger, etc. and most deliveries will require a signature. All tickets will arrive within adequate time prior to your event date. It is your responsibility to be available to accept the delivery. You agree to provide us with a secure delivery location and authorize someone at that address to act as your agent in your absence to accept delivery of the package. Officialonlinetickets.com.

   If for any reason your tickets are returned to us or could not be delivered, we will try to contact you to arrange for another delivery attempt. If you are unavailable or if you refuse delivery of your tickets, the tickets will be listed for sale on consignment with our consignment department, time permitting. Our consignment department will act as your agent to attempt to recover some or all of your costs. You have the right to set the asking price for your tickets; however, if no communication can be made, our consignment department will price the tickets appropriately in an attempt to recover as much of your money as possible. This may be substantially less than what you paid in some cases. If the tickets are not sold by the event date, our consignment department will return your tickets to you shortly after the event. It is always in your best interest to remain in close contact with our consignment department regarding the pricing of your tickets. You also have the right at any time prior to your event date to request that your tickets be sent back to you. Simply request your tickets to be shipped in a manner that will get them to you in time for your event. Please take into account any potential delays, such as adverse weather conditions, as our consignment department is not responsible under any circumstances for the timely delivery of your consignment tickets.

6. Cancelled Events

   Event Cancellations - If a show is officially cancelled, and has not been postponed or re-scheduled, a store credit or refund will be issued. The customer account will be issued a credit for the total amount originally charged, less shipping and handling fees. Store credit is good for six (6) months from the cancelled event date towards any future purchase with Officialonlinetickets.com. In order to receive the store credit or a refund to your credit card for a cancelled event, the following must happen:

   • Unused ticket(s) must be returned, in original condition, to our office via FedEx or registered mail within ten (10) business days AFTER the event has been officially cancelled.

   At Officialonlinetickets.com, you can use our secure online ordering form to buy your tickets and have the convenience of paying for them through your Visa, MasterCard, Discover or American Express cards. Also remember your tickets are promptly shipped by us and delivered to your door via FedEx.

7. Event Dates and Times

   Event dates and times printed on the face of the tickets and noted in your ticket paperwork are always subject to change. This is especially true for sporting events that are subject to television scheduling conflicts. It is important that you check with the local media to assure that you arrive at the correct time and date.

8. Deposits

   All deposits are non-refundable. Even though you have not received the tickets yet, we have already committed to purchasing tickets for you by the time your order is confirmed.

9. Credit Card Purchases

   Please note that purchases by credit card do not grant you any variances from our terms and conditions. You are still responsible for complying with our terms and conditions. Any attempts to defraud us may result in legal action brought against you.

10. Pre-Orders

    Tickets for some events are not available to ship until closer to the date of the event. "Pre-Orders" involve tickets that are purchased in advance and are not currently in stock. Exact seating locations may not yet be available so orders are taken for general seating locations. Tickets will be delivered as soon as we receive them. In some cases deliveries are not made until the week of the event. Please refer to individual event pages or call for more information.

    "Pre-Orders" may require a Credit Card Authorization Form to be signed by the credit cardholder and faxed back to us along with a copy of the credit card (front and back) and driver’s license. This form will be provided to you by an Officialonlinetickets.com customer service representative.

    We reserve the right to upgrade tickets to a higher priced seating location at no additional cost to the customer.

11. Forms of Payment

    We accept all major forms of credit: MasterCard, Visa, Discover, AMEX and Bank Check Cards bearing the VISA® logo. In some cases, as noted in item # 4 above, a credit card authorization form must be filled out and returned to us along with a copy of the cardholder's Drivers license and credit card.

    • Corporate Accounts: Our corporate customers have the option of opening an account with Officialonlinetickets.com. Contact us if you are interested. Benefits would include monthly billing and working with our most skilled and experienced agents. We possess a strong desire to initiate and nurture long-term mutually beneficial relationships with our clients. Please contact us if you are interested in setting up this type of account.

12. Limitations of Liability

    We are not responsible for providing transportation or reimbursement of travel related expenses under any circumstances unless those items are specifically included as part of a package. Nor are we responsible for any delay causing you to arrive late or miss your event for any reason. Any actions by our company that do result in you missing your event will be rectified with our liability not exceeding 100% of your total purchase price.

    We are not responsible for the conditions or the actions of the crowd at any event. The tickets that you purchase from us are valid and if someone is sitting in your seat when you arrive it is your responsibility to ask them to move or ask an usher to seat you.

    In the event that we are required to seek legal remedies to recover fees and/or resolve disputes, Client agrees that we are entitled to recover all costs associated with such action by the client, including but not limited to reasonable attorney's and administrative fees.